Server (Restaurant)-Kewadin Casinos

Job Description

Job Title: Server (Restaurant)

Company: Kewadin Casinos

Location: Manistique, MI

Pay: $9.64 per hour

AI Pay Analysis: An hourly rate of $9.64 for a Server position in Manistique, MI, is below the competitive standard for the role and does not align well with industry expectations. According to various wage reports and resources such as the Bureau of Labor Statistics, typical server wages in Michigan often range from $11 to $15 per hour, excluding tips, particularly in more populated areas. Furthermore, considering that many servers rely on tipping to supplement their income, the overall compensation can significantly exceed the base pay, especially in busier establishments. Therefore, while the base rate may seem reasonable at first glance, it is likely insufficient to attract and retain skilled staff in the region, especially when factoring in the cost of living and prevailing wage standards.

Job description:
The Server, under the supervision of the Lead Server, plays a pivotal role in delivering a high-quality dining experience by serving food and beverages to guests in a courteous, friendly, and timely manner while ensuring a clean and well-stocked work environment. This position is dedicated to providing attentive, cheerful, and professional customer service to all patrons, both internal and external, with the aim of consistently exceeding their expectations.

Essential Functions (includes, but is not limited to, the following):

– Uphold a high standard of customer service at all times.
– Greet guests warmly and with a smile.
– Serve beverages and food to guests efficiently.
– Create accurate checks for all products served.
– Express gratitude to guests upon their departure.
– Maintain a clean and safe work environment at all times.
– Adhere to all company and departmental rules, regulations, policies, and procedures.
– Accurately and thoroughly report incidents.
– Check identification to verify the age of customers.
– Comply with all regulations, policies, and procedures related to serving alcohol, including serving to minors and intoxicated customers.
– Follow T.I.P.’s guidelines for serving guests.
– Collaborate with management to enhance cleanliness, customer service, and operational procedures.

Additional Responsibilities (includes, but is not limited to, the following):

– Attend all required classes and meetings.
– Collaborate effectively with all staff and management as a team.
– Undertake any additional job-related duties as assigned.

Contacts: This position involves communication with immediate peers, peers in other departments, immediate supervisor/manager, managers in other departments, the Board of Directors, and customers.

Physical Requirements: The role is classified as medium in terms of physical demands, with the ability to lift a maximum of 50 pounds and frequently lift or carry up to 25 pounds. Physical factors include constant standing, walking, pushing/pulling, and the use of hearing, smell, and various visual capabilities. Additional requirements include frequent carrying/lifting, stooping, reaching, manual handling, typing, and bending, with occasional sitting, climbing, kneeling, and crawling. Working conditions entail consistent exposure to moving mechanical parts, electric shock, chemicals, computer use, equipment, and occasional exposure to heights.

Requirements:
– Education: A High School Diploma or equivalent is preferred.
– Experience: Previous experience in a high-volume food and beverage environment is preferred.
– Certification/License: T.I.P.’s Certification is required within the first three months of hire, with training provided. A Sanitation Certificate is required within six months of hire, with training supplied.

Knowledge, Skills, and Abilities: Candidates should possess good math skills and familiarity with point-of-sale systems (POS). They must be able to learn about the company’s promotions and have a solid understanding of customer service standards and practices. Effective oral and written communication skills are essential. Flexibility and availability to work various shifts, including nights, weekends, and holidays, are necessary. The individual must be capable of precise coordinated movements of the fingers for tasks, establish and maintain productive working relationships with supervisors, coworkers, and the public, and learn about company and departmental safety procedures. Preference may be given to Native American applicants.

Job Posting Date: Sat, 12 Apr 2025 22:13:07 GMT

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