Service Manager- Beer Barrel Pizza & Grill-Good Food Restaurants

Job Description

Job Title: Service Manager- Beer Barrel Pizza & Grill

Company: Good Food Restaurants

Location: Plain City, OH

Pay: $56000 – 60000 per year

AI Pay Analysis: The hourly rate equivalent for a salary range of $56,000 to $60,000 per year translates to approximately $26.92 to $28.85 per hour, which is generally competitive for a Service Manager position in the restaurant and hospitality industry, particularly in a small to mid-sized establishment like Beer Barrel Pizza & Grill in Plain City, OH. This compensation aligns with the typical pay for service management roles in similar settings, considering factors such as location, cost of living, and industry standards. However, it would be beneficial to compare this rate against specific local competitors and overall market conditions to ensure its competitiveness.

Job description:
Goal: To enhance the guest experience by proactively addressing potential stressors and continuously elevating the quality of our greeting experience, the timeliness of table service, the efficiency of drink delivery, and the professionalism of our service team, while also refining our sales practices. Our mission is to provide an environment where guests can dine and enjoy beverages with ease, fostering repeat visits by ensuring seamless operations and creating memorable, extraordinary experiences. The Service Manager is responsible for ensuring that the service operations adhere to company standards. Success in this role will be measured through various performance metrics, including guest satisfaction ratings, beverage cost of goods sold, front-of-house (FOH) staffing levels, cleanliness, health and sanitation standards, check count growth, average check growth, and the effectiveness of the FOH training program.

Responsibilities:
– Ensure accountability within the service team for delivering exceptional and prompt service, maintaining a focused guest experience in collaboration with the FOH Supervisor, when applicable.
– Oversee beverage cost management to meet or exceed company targets by conducting weekly inventory reviews and utilizing Margin Edge to monitor cost of goods sold (COGS), while actively adjusting processes to align with store objectives.
– Maintain optimal FOH staffing levels through proactive hiring and onboarding, addressing terminations and seasonal staffing needs. Ensure successful integration and training of new hires.
– Cultivate strong relationships with staff, demonstrating flexibility to accommodate scheduling needs, fostering a welcoming and enjoyable workplace, and providing constructive performance feedback and professional development plans through timely evaluations to minimize employee turnover.
– Manage all FOH interpersonal staff conflicts, including call-offs, progressive disciplinary actions, and terminations, in collaboration with the General Manager.
– Create weekly FOH schedules that meet labor budget constraints, promote fairness among staff, and align with business flow.
– Maintain ongoing communication with the General Manager and maintenance team to identify and resolve high-priority needs promptly until completion.
– Prioritize cleanliness as an essential operation, implementing regular weekly and daily cleaning schedules, identifying and delegating larger tasks, and ensuring follow-through.
– Ensure compliance with server tip credit and dual job regulations.
– Adhere to standards regarding attendance, uniforms, atmosphere, and overall environment in alignment with the company’s BB Basics.
– Achieve 100% table touches through the dot program.
– Communicate any food quality issues or guest suggestions to the BOH Manager and General Manager.
– Oversee accuracy in drive-time and carryout service.
– Facilitate ongoing training for FOH staff, including G.R.A.C.E. training, GFR Rewards, as well as develop leadership and promotion opportunities within the team.
– Directly supervise the Guest Service Specialist (GSS) team.
– Ensure that all menu items, including food, beverages, seasonal offerings, tabletop promotional advertisements, and current promotional materials are updated and replenished as necessary through the commissary.

Qualifications:
– A minimum of 3 years of supervisory or management experience in a relevant field.
– Experience in a high-volume restaurant environment with a full-service bar.
– Certification or knowledgeable practice in safe food handling procedures.
– Certification or knowledgeable practice in safe alcohol and bar procedures.
– Proven experience leading diverse teams.
– Experience in training and mentoring new staff members.
– Strong judgment capabilities to effectively set and achieve organizational goals.
– A positive and upbeat disposition, with the ability to inspire and motivate others.
– Proficiency in basic business mathematics and computer literacy.

Work Environment:
– This is a full-time, exempt salaried position requiring approximately 50 hours per week.
– This position reports directly to the General Manager.
– The role is 100% in-person.

Beer Barrel Pizza & Grill is an equal opportunity employer. We are committed to fostering a welcoming and inclusive environment for all employees, our diverse customers, and the communities we serve, guided by principles of kindness, empathy, and mutual respect.

Job Posting Date: Fri, 11 Apr 2025 22:53:02 GMT

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