Service Manager- Beer Barrel Pizza & Grill-Good Food Restaurants

Job Description

Job Title: Service Manager- Beer Barrel Pizza & Grill

Company: Good Food Restaurants

Location: Hilliard, OH

Pay: $55000 – 60000 per year

AI Pay Analysis: The annual salary range of $55,000 to $60,000 for a “Service Manager” at Beer Barrel Pizza & Grill in Hilliard, OH appears to be competitive within the restaurant and hospitality industry, particularly for managerial positions. When considering the average salary for service managers in similar establishments, which often ranges between $50,000 to $65,000 depending on the complexity of the operations and location, this offer aligns well with local market standards. Factors such as the cost of living in Hilliard, the specific responsibilities of the role, and the company’s overall compensation package (benefits, bonuses, etc.) should also be taken into account for a comprehensive assessment.

Job description:

Job description:

The primary objective of the Service Manager is to elevate the guest experience by minimizing stressors and consistently enhancing the quality of our greeting services, the timeliness of table service, the efficiency of drink delivery, and the overall knowledge and courtesy of our service team. Our goal is to create an environment wherein guests can enjoy their dining experience effortlessly, thereby fostering repeat visits through seamless operations and unforgettable service. The Service Manager is responsible for ensuring that the service operations adhere to company standards. Key performance metrics for this role include, but are not limited to, guest satisfaction ratings, beverage cost of goods, front-of-house staffing levels, cleanliness, health and sanitation compliance, as well as growth in check count and average check value, alongside effective implementation of the front-of-house training program.

Responsibilities:

• Hold the service team accountable for delivering exceptional and timely service, collaborating with the front-of-house supervisor as necessary, to maintain a guest-centric focus.
• Manage beverage costs to meet or exceed company targets through diligent weekly ordering and inventory management, utilizing Margin Edge to track cost of goods progress and adjusting processes accordingly to align with store objectives.
• Ensure optimal front-of-house staffing by actively recruiting for terminations and seasonal positions, and overseeing the onboarding and training of new hires.
• Foster strong relationships with staff by accommodating their scheduling needs, creating a welcoming workplace, and providing constructive performance feedback and developmental plans through timely evaluations to minimize employee turnover.
• Handle all front-of-house interpersonal conflicts, including call-offs and disciplinary actions, in collaboration with the General Manager.
• Construct weekly front-of-house schedules that respect labor budgets, ensure fair distribution for staff, and align with business flow.
• Maintain open communication with the General Manager and maintenance team to promptly address high-priority needs and ensure task completion.
• Prioritize cleanliness as a continual project through daily and weekly cleaning initiatives, while identifying and assigning larger tasks through checklists.
• Ensure compliance with server tip credit and dual role regulations.
• Uphold standards related to attendance, uniforms, atmosphere, and overall environment.
• Engage in consistent table interactions through the dot program.
• Relay any food quality issues or guest suggestions to the back-of-house manager and General Manager.
• Oversee accuracy in drive-time and carryout orders.
• Continuously train front-of-house staff in initiatives such as G.R.A.C.E. training and GFR Rewards, facilitating leadership development and promotions from within the team.
• Directly supervise the Guest Service Specialist (GSS) team.
• Ensure all menus, food, drink, seasonal, tabletop promotional advertisements, and current promotional and entertainment posters are up-to-date throughout the restaurant, managing the ordering of menu pages and cover replenishment through the commissary as needed.

Qualifications:

• A minimum of three years of supervisory or management experience.
• Proven experience in a high-volume restaurant environment with a full-service bar.
• Knowledge of, or certification in, safe food handling procedures.
• Knowledge of, or certification in, safe alcohol and bar service procedures.
• Experience leading diverse teams.
• Background in training and mentoring new staff.
• Strong judgment skills applicable to goal-setting and achievement.
• A positive, upbeat personality with the ability to inspire others.
• Basic proficiency in business math and computer literacy.

Work environment:

• This is a full-time, 50-hour, exempt salaried position.
• The position reports directly to the General Manager.
• This role is 100% in-person.

Beer Barrel Pizza & Grill is an equal opportunity employer. We strive to provide a welcoming and inclusive environment that supports our employees, the diverse customers we serve, and the communities we belong to. Our ethos is grounded in kindness, empathy, and mutual respect.

Job Posting Date: Sun, 04 May 2025 22:06:39 GMT

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