Sr. Account Manager, Service Sales Defense-Rolls-Royce

Job Description

Job Title: Sr. Account Manager, Service Sales Defense

Company: Rolls-Royce

Location: Novi, MI

Pay: $86656 – 129984 per year

AI Pay Analysis:

The annual salary range of $86,656 to $129,984 for a "Sr. Account Manager, Service Sales Defense" in Novi, MI, as advertised by Rolls-Royce, equates to an hourly rate of approximately $41.67 to $62.50, assuming a 40-hour workweek. This compensation is competitive within the region, aligning with the average annual salary of $92,418 for account managers in Novi, MI. (indeed.com) However, it is below the average annual salary of $178,511 for senior account management roles in the area. (salary.com) Considering the specialized nature of the "Service Sales Defense" role, the offered salary appears to be on the lower end of the spectrum for similar positions in the region.

Job description:

Pioneer the next generation of innovation. Join us to develop your skills and expertise to the highest levels in an international environment at a company renowned for its excellence.

Key Accountabilities:

• Manage the assigned account area and oversee all account management responsibilities (Lead to Order) from an after-sales support perspective, including identifying opportunities, executing proposals, negotiating contracts, and cultivating relationships with OEMs, distributors, and dealer representatives.
• Enhance long-term business relationships by devising and implementing strategies that promote Rolls-Royce Solutions America (RRS-A) growth.
• Engage with customers, including upper management, to represent RRS-A professionally and effectively resolve conflicts.
• Collaborate with logistics to ensure that inventory levels support quality sales and after-sales service for RRS-A customers.
• Partner with the New Engine Sales team on New Vehicle Projects, contributing to specification reviews and pricing for non-standard items (Special Application Quotes) while providing sales guidance on bid strategies.
• Work with stakeholders to monitor quotes throughout the sales process until delivery.
• Track and report trends, business conditions, and account status to inform future sales opportunities.
• Provide accurate data for monthly, quarterly, and annual forecasting.
• Set ambitious yet attainable short- and long-term goals to enhance RRS-A’s market presence within the designated area.
• Lead new projects to completion.
• Coordinate efforts with other Service Sales managers, particularly in the Defense sector.
• Address customer concerns regarding current service product offerings and relay feedback to the product development team on service solutions for the Americas.
• Stay informed about U.S. government regulations and export control legislation relevant to the defense sector (e.g., Buy America, Federal Acquisition Regulation Supplement (FARS), Defense Acquisition Regulation Supplement (DFARS)).
• Prepare and deliver professional sales presentations to customers, management, and staff.
• Maintain comprehensive knowledge of MTU products, applications, and policies.
• Foster a culture of compliance within the area of responsibility, adhering to the Rolls-Royce Code of Conduct.
• Undertake special projects as required.

Basic Requirements:

• Bachelor’s degree in Engineering, Technology, or Business, accompanied by 5 years of experience in inside sales, customer service, parts/marketing, or management within after sales; or alternatively, 9 years of relevant experience.

Preferred Qualifications:

• Extensive knowledge of customer service principles and processes, including needs assessment, quality standards, and satisfaction evaluation.
• Exceptional interpersonal skills.
• Proven track record in business development.
• Strong competency in financial review and analysis.
• Analytical prowess with the ability to gather data swiftly, draw conclusions, and develop winning strategies.
• Robust problem-solving abilities with sound decision-making skills.
• Demonstrated leadership capabilities in cross-departmental issues.
• Proficient in presenting information and responding to inquiries from various stakeholders.
• Strong organizational skills to manage multiple projects simultaneously.
• Self-motivated with the ability to work independently for extended periods.
• Excellent oral and written communication skills.
• Strategic thinker with a creative approach to problem-solving.
• Willingness to travel domestically and internationally (up to 30%).
• Proficient in PC and MS Office Suite.
• Knowledge of RRSA/MTU operations, products, policies, and procedures.
• Familiarity with the SAP operating system.
• Understanding of heavy-duty diesel engines or equivalent products and policies.
• Awareness of governmental agencies and defense contracting requirements.

Rolls-Royce is a Military-Friendly Employer, evaluating qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. We are committed to fostering a diverse workforce and an inclusive work environment, believing that varied backgrounds and cultures contribute to our success. By promoting a culture of respect and appreciation, we enable all employees to reach their full potential.

Pay Range
$86,656 – $129,984 Annually

Location:
Novi, MI

Benefits:
Rolls-Royce offers a comprehensive and competitive Total Rewards package, encompassing base pay and a discretionary bonus plan. Eligible employees may access various benefits, including health, dental, and vision insurance; a flexible spending account; a 401(k) retirement savings plan with a company match; tuition reimbursement; and paid parental and family leave, among others.

The Business Unit Power Systems of Rolls-Royce provides world-class power solutions and complete life-cycle support under our product and solution brand, mtu. Through digitalization and electrification, we aim to develop innovative drive and power generation solutions that address the increasing societal demands for energy and mobility. We deliver reliable systems powered by gas and diesel engines, as well as electrified hybrid systems, serving customers across marine and infrastructure sectors worldwide.

Job Posting Date: Sat, 26 Apr 2025 07:32:59 GMT

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