Sr. Office Assistant-Michigan Technological University

Job Description

Job Title: Sr. Office Assistant

Company: Michigan Technological University

Location: Houghton, MI

Pay: $16.74 per hour

AI Pay Analysis:

An hourly rate of $16.74 for a Senior Office Assistant in Houghton, MI, is slightly below the state average for similar positions. According to the U.S. Bureau of Labor Statistics, the median hourly wage for Secretaries and Administrative Assistants, Except Legal, Medical, and Executive in Michigan is $20.53. (onetonline.org) Additionally, Indeed reports that the average hourly wage for Office Assistants in Michigan is $17.18. (indeed.com) While the offered rate is competitive within the region, it is slightly below the state average for similar roles.

Job description:

Michigan Technological University is seeking a Senior Office Assistant to provide professional and administrative support to the Office of Admissions. This role involves assisting prospective students and their support networks, as well as high school counselors and teachers, throughout the admissions process.

Responsibilities and Essential Duties:

1. Play a vital role in the domestic application processing team by uploading application materials, releasing admissions decisions, and generating daily error reports.
2. Answer main admissions phone lines, respond to voicemails, and handle general Admissions email inquiries.
3. Analyze and update data in application systems such as Slate and Banner.
4. Address issues as they arise while processing applications.
5. Compile and organize high school and college transcripts for system entry.
6. Process and distribute incoming mail.
7. Resolve discrepancies related to applicant residency.
8. Maintain accurate records of high school CEEB codes.
9. Assist with the mailing of acceptance packets, deposit packets, and parent guides.
10. Collaborate with various administrative units, including academic departments, Financial Aid, Registrars, Payroll Services, and the Graduate School.
11. Manage duplicate applications effectively.
12. Provide support in troubleshooting prospective student login issues.
13. Supervise front desk student assistants and delegate projects as necessary.
14. Facilitate daily campus visits by assisting guests with registration, greeting, and inquiry responses.
15. Support large-scale on-campus recruitment events, including Open House and Preview Day.
16. Commit to continuous improvement and innovative solutions to enhance the admissions process.
17. Stay informed about Michigan Tech news, events, facts, figures, degree programs, and related institutional information.
18. Engage with continuous improvement strategies and apply them to daily tasks while actively participating in University initiatives.
19. Apply safety-related knowledge and practices consistently in the workplace.
20. Perform additional duties as assigned.

Required Education, Certifications, and Licensures:
A high school diploma or an equivalent combination of education and experience that demonstrates comparable knowledge and abilities.

Required Experience:

• A minimum of 1 year of clerical or administrative support experience.
• A minimum of 1 year of experience using personal computers and basic software packages, including Microsoft Office Suite and Google Suite.
• A minimum of 1 year of experience in a customer service setting.

Desirable Education and/or Experience:

• A Bachelor’s degree or equivalent experience demonstrating comparable knowledge and capabilities.
• Experience with databases or CRM systems, such as Banner and Slate.
• Experience in a high school or higher education setting.

Required Knowledge, Skills, and Abilities:

• Exceptional interpersonal, customer service, and oral/written communication skills.
• Proven ability to work effectively in environments with frequent interruptions while meeting established deadlines.
• Highly self-motivated with the ability to prioritize multiple tasks proactively.
• Ability to independently organize and prioritize work assignments in a complex environment.
• Strong command of grammar, spelling, and punctuation.
• Keen attention to detail.
• Capability to learn and utilize technical CRM software and computer applications effectively.
• Ability to adapt to change and work collaboratively within a team across cultural boundaries.
• Sound judgment when handling confidential information.
• Commitment to fostering a safe work environment.

Desirable Knowledge, Skills, and Abilities:

• Familiarity with Michigan Tech.
• Knowledge of Banner and Slate or other admissions CRM tools.
• Proven ability to maintain data integrity.

Work Environment and/or Physical Demands:
The characteristics of the work environment are typical of those encountered while performing the essential functions of this role. Reasonable accommodations will be provided to individuals with disabilities to enable them to perform these essential functions. The noise level is generally low to moderate.

Training and Employment Conditions:
All employees at Michigan Technological University are required to complete four mandated trainings; additional training may be required by the department:

• Employee Safety Overview
• Anti-Harassment, Discrimination, and Retaliation Training
• Annual Data Security Training
• Annual Title IX Training

Offers of employment are contingent on the successful completion of a background check.

Full-Time Equivalent (FTE): 1.00
FLSA Status: Non-Exempt
Appointment Term: 12 months
Shift: 1st Shift
Pay Rate/Salary: Contractual; external candidates will receive a minimum rate of $16.74/hour.

Supervisor: Associate Director of Admissions
Posting Type: Internal & External
Dependent on Funding: No

Special Instructions: Internal UAW applicants will be given priority consideration during the posting period from May 9 to May 15, 2025. External applicants are encouraged to apply.

Successful applicants are responsible for ensuring their eligibility to work in the United States by the effective date of appointment and maintaining eligibility without sponsorship.

Michigan Technological University is an Equal Opportunity Educational Institution/Employer, committed to providing equal opportunity for all, including protected veterans and individuals with disabilities. For any auxiliary aids, services, or accommodations needed during the hiring process, please contact the Human Resources office.

Job Posting Date: Sat, 10 May 2025 23:23:34 GMT

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