Team Member- Full Time-Planet Fitness

Marion, OH
May 22, 2025
Full Time
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Average Pay*: 11 - 15
*average hourly rate for this position in your area
Deadline date:
$0 - $14

Job Description

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Job Title: Team Member- Full Time

Company: Planet Fitness

Location: Marion, OH

Pay: $12 – 14 per hour

AI Pay Analysis: The hourly rate of $12 to $14 for a “Team Member – Full Time” role in Marion, OH, is generally considered below the national average for similar positions, particularly in retail or customer service sectors, which typically range from $15 to $18 per hour depending on experience and location. While this rate may align with entry-level roles or positions in smaller markets, it is not particularly competitive in a labor market experiencing rising wages. Therefore, to attract and retain talent, the company may need to consider increasing pay or offering additional benefits and incentives.

Job description:

Are you seeking a dynamic, enjoyable, and supportive work environment? Is personal growth and development a priority for you? If so, this opportunity may be the perfect fit. We proudly hold the prestigious 2019 People First Award for Planet Fitness, reflecting our commitment to fostering a culture that truly values our team members. We equip you with the necessary tools to thrive both inside and outside of Planet Fitness.

Leadership Mission Statement: "Empowering our servant hearts to transform lives."

Role Summary:
The Team Member is tasked with enhancing the member experience by delivering exceptional customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities:

  • Greet members, prospective members, and guests while providing outstanding customer service.
  • Manage all front desk operations, including:
    • Answering phone calls in a friendly manner, checking in members, processing new member sign-ups, and conducting tours for prospective members.
    • Facilitating necessary updates to members’ accounts.
    • Addressing member questions and concerns promptly and professionally, while escalating issues to the Assistant Manager or Manager as needed.
    • Assisting with the cleanliness and organization of the club.

Qualifications/Requirements:

  • A background in customer service is preferred.
  • Basic proficiency in computer skills.
  • A strong passion for fitness and health.
  • An upbeat and positive demeanor.
  • Demonstrated punctuality and reliability.
  • Exceptional customer service skills, with the ability to engage positively and professionally with members and colleagues, consistently exceeding expectations.
  • Strong listening skills with the capacity to empathize and resolve issues effectively.
  • Ability to handle all interactions with diplomacy, utilizing appropriate behavior and language.

Benefits:

  • Complimentary black card membership.
  • Access to the company Audible account.
  • Opportunities for career advancement.
  • Continuous leadership training.
  • Health insurance for full-time employees.
  • Complimentary staff lunch monthly.
  • Personal finance classes.
  • 401K plan with up to a 4% match for full-time team members.

Physical Demands:

  • Continuous standing and walking throughout the shift.
  • Frequent communication in person and over the phone.
  • Ability to occasionally lift up to 50 lbs.
  • Occasional exposure to toxic chemicals during the shift.

Job Posting Date: Sat, 19 Apr 2025 04:02:48 GMT

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