Team Member-Planet Fitness

Newark, OH
May 25, 2025
Full Time
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Average Pay*: 9 to 12
*average hourly rate for this position in your area
Deadline date:
$0 - $1

Job Description

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Job Title: Team Member

Company: Planet Fitness

Location: Newark, OH

Pay: $12 – 14 per hour

AI Pay Analysis: The hourly rate of $12 – $14 for a “Team Member” position in Newark, OH, is generally below the national average for similar roles, which often range from $15 to $20 per hour, depending on the industry and experience level. In Ohio, the minimum wage is $9.30, so while this rate exceeds the minimum wage and may be competitive for entry-level or part-time positions, it may not attract more experienced candidates or align with broader industry standards. Ultimately, the competitiveness of this pay rate also depends on the specific responsibilities of the role, the company’s benefits package, and local cost of living considerations.

Job description:

Are you looking for an opportunity to thrive in a dynamic and positive work environment? Do you value personal development and strive for continuous growth in your professional life? If so, we invite you to consider joining our award-winning team at Planet Fitness, recognized with the 2019 People First Award. We pride ourselves on fostering a unique culture that genuinely cares for our team members, equipping you with the tools necessary for success both inside and outside of the gym.

Leadership Mission Statement: "Empowering our servant hearts to transform lives."

Role Summary
As a Team Member, your primary responsibility will be to enhance the member experience by delivering exceptional customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

  • Welcome members, prospective members, and guests with outstanding customer service.
  • Oversee front desk operations, including:
    • Answering phones with a friendly demeanor, checking in members, managing new member sign-ups, and providing tours for prospective members.
    • Facilitating updates to member accounts as needed.
    • Responding promptly and professionally to member inquiries and concerns, escalating issues to the Assistant Manager or Manager when necessary.
    • Assisting in the maintenance of a clean and orderly club environment.

Qualifications/Requirements

  • Previous customer service experience is preferred.
  • Basic proficiency with computers.
  • A strong passion for fitness and wellness.
  • An upbeat and positive attitude is essential.
  • Punctuality and reliability are paramount.
  • Exceptional customer service skills, with the ability to engage positively and professionally with members and colleagues, consistently exceeding expectations.
  • Strong listening skills, coupled with the ability to empathize and effectively problem-solve.
  • Demonstrated professionalism and diplomacy in all interactions, utilizing appropriate behavior and language.

Benefits

  • Complimentary Black Card membership.
  • Access to an exclusive company Audible account.
  • Opportunities for advancement within the organization.
  • Ongoing leadership training and development programs.
  • Full-time health insurance coverage.
  • Monthly staff lunches at no cost.
  • Personal finance classes to support your financial well-being.
  • 401(k) plan with up to a 4% match for full-time team members.

Physical Demands

  • Frequent standing and walking during shifts.
  • Continuous communication in person and over the phone.
  • Ability to occasionally lift up to 50 pounds.
  • Occasional exposure to potentially hazardous chemicals during shifts.

Job Posting Date: Fri, 18 Apr 2025 22:20:06 GMT

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