VoIP Phone Technician-3C Technology Solutions

Hilliard, OH
April 10, 2025
Part Time
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Average Pay*: 20 - 30
*average hourly rate for this position in your area
Deadline date:
$20 - $32

Job Description

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Job Title: VoIP Phone Technician

Company: 3C Technology Solutions

Location: Hilliard, OH

Pay: $20 – 32 per hour

AI Pay Analysis: The hourly rate of $20 to $32 for a VoIP Phone Technician in Hilliard, OH, appears to be competitive and aligns reasonably well with industry standards for similar roles in the region. According to salary data sources, VoIP technicians typically earn between $20 and $40 per hour, depending on experience, certifications, and specific job responsibilities. Given that Hilliard is part of the larger Columbus metropolitan area, which has a slightly higher cost of living than many other parts of Ohio, this rate is on the lower to mid-range side but can still be attractive, especially for entry to mid-level positions. Factors such as company size, demand for telecommunications services, and benefits offered can further influence competitiveness in this job market.

Job description:

We are looking for a VoIP Phone Technician to join our team, responsible for the installation, configuration, and maintenance of VoIP phone systems and their associated infrastructure. This role demands a combination of networking expertise, advanced troubleshooting skills, and hands-on installation experience. The ideal candidate will be dedicated to ensuring high-quality voice communications, system reliability, and optimal network performance for our clients.

Primary Responsibilities:

  • Installation & Configuration:

    • Deploy and configure VoIP phone systems, including PBX, SIP trunks, and handsets.
    • Set up call routing, voicemail services, IVR systems, and extensions tailored to client specifications.
    • Integrate VoIP systems seamlessly with existing network infrastructures.

  • Troubleshooting & Maintenance:

    • Diagnose and resolve VoIP-related issues such as call quality, latency, and connectivity challenges.
    • Execute firmware updates, security patches, and routine system maintenance.
    • Monitor system performance continuously and implement optimizations for improved call quality.

  • Network & Security:

    • Configure firewalls, QoS settings, and VLANs to prioritize VoIP traffic effectively.
    • Secure VoIP systems against potential threats such as SIP attacks and toll fraud.
    • Collaborate with IT teams to ensure network stability and reliability for VoIP services.

  • Customer Support & Documentation:

    • Provide technical support to end users, addressing VoIP-related inquiries and training them on system functionalities.
    • Document configurations, troubleshooting procedures, and best practices for future reference.
    • Coordinate with vendors and service providers for troubleshooting and system enhancements.
  • Additional Responsibilities:
    • Conduct on-site and remote service calls to resolve VoIP-related technical issues.
    • Educate customers on system usage and provide ongoing support as required.
    • Maintain accurate technical documentation and update service logs in ticketing systems.
    • Assist with IT infrastructure setup, including structured cabling and network optimization.
    • Terminate and test Cat6, coax, and other types of wiring in new and existing buildings.
    • Mount and install TVs, monitors, and keyboard systems, ensuring all equipment is secure and aligned.
    • Set up server racks to ensure the network and telecommunications infrastructure operates efficiently.

Required Skills & Qualifications:

  • Technical Skills:

    • Proficient understanding of VoIP protocols (SIP, RTP, SRTP).
    • Experience with VoIP platforms such as Asterisk, FreePBX, 3CX, Cisco Call Manager, Avaya, or Mitel.
    • Knowledge of networking principles, including TCP/IP, VLANs, QoS, NAT, and firewall configurations.
    • Proficient in configuring and troubleshooting SIP trunks and PBX systems.
    • Familiarity with cloud-based VoIP providers (RingCentral, Zoom Phone, 8×8, etc.).

  • Problem-Solving & Security:

    • Ability to quickly diagnose and resolve VoIP-related issues.
    • Understanding of VoIP security best practices and threat mitigation strategies.
  • Communication & Documentation:
    • Excellent communication skills for effective interaction with customers and team collaboration.
    • Ability to read and interpret technical documentation and blueprints.
    • Maintain organized records of system configurations, service calls, and network settings.

Preferred Qualifications:

  • Certifications such as CCNA Voice, CompTIA Network+, or VoIP-specific credentials.
  • Experience with VoIP monitoring tools and packet analysis software (e.g., Wireshark).
  • Familiarity with Linux-based systems or tools like ConnectWise.
  • Background in structured cabling and IT infrastructure setup.

Work Environment & Physical Requirements:

  • Work will be conducted at client locations, data centers, and remotely.
  • Flexibility to work on-call or after-hours for emergency VoIP support.
  • Must be comfortable standing for extended periods, climbing ladders, and using power tools for installations.
  • Ability to lift and carry up to 50 pounds may be required.

Why Join Us?

  • We offer competitive benefits, including health, dental, and vision insurance.
  • Opportunities for professional development and certification reimbursement.
  • A dynamic and challenging work environment in a rapidly growing industry.

By joining our team, you will help businesses achieve seamless communication through cutting-edge VoIP technology.

Please note that 3C Technology Solutions is committed to maintaining a safe and secure work environment for all employees, clients, and stakeholders. As part of our hiring process, all final candidates must successfully pass a background check and drug screening prior to employment.

  • The background check may include verification of employment history, education, criminal history, and professional references.
  • The drug screening will test for substances in accordance with federal, state, and local laws, as well as company policies.
  • Employment offers are contingent upon the successful completion of these screenings.
  • Failure to pass the background check or drug screening may result in the withdrawal of the job offer.

By applying for this position, you acknowledge and agree to these pre-employment screening requirements.

3C Technology Solutions is an Equal Opportunity Employer and complies with all applicable laws regarding background and drug screening procedures.

Job Posting Date: Tue, 01 Apr 2025 22:15:54 GMT

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