Warranty Service Technician – Day Shift ($26/hr+)-Palmer-Donavin

Lansing, MI
May 25, 2025
Full Time
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Average Pay*: $26 and up
*average hourly rate for this position in your area
Deadline date:
$26 - $26

Job Description

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Job Title: Warranty Service Technician – Day Shift ($26/hr+)

Company: Palmer-Donavin

Location: Lansing, MI

Pay: $26 per hour

AI Pay Analysis: The hourly rate of $26 for a Warranty Service Technician in Lansing, MI, is generally competitive and aligns well with industry standards. According to various salary research platforms, the typical salary range for similar roles in this area tends to be between $22 to $30 per hour, depending on experience and specific skills. Additionally, considering local cost of living and demand for skilled technicians, this rate offers an attractive compensation package. However, it’s essential to consider benefits, job responsibilities, and growth opportunities, as these factors can significantly influence the overall appeal of the position.

Job description:

Employee-owned and operated, Palmer-Donavin is a premier wholesale distributor of residential building supplies and entry doors, headquartered in Columbus, Ohio, with branch operations across Ohio, Kentucky, Michigan, and Wisconsin. Our Door Division is currently seeking a Warranty Service Technician to join our dynamic team. This full-time, hourly position reports directly to the Warranty Service Manager. Here is a unique opportunity to become part of a well-established and successful company that has been in operation since 1907. Join a team where employee ownership drives profitability and fosters a culture of responsibility.

At Palmer-Donavin, we believe that our success is intrinsically linked to the success of our customers and employees. We prioritize delivering high-quality products and exceptional customer service at competitive prices for our customers, while providing our employees with a share in the company’s profits. Our longevity since 1907 is a testament to our commitment to integrity, honesty, and fair business practices. We adhere to traditional values, focusing on hard work as the foundation of our achievements.

Benefits associated with this role include:

  • Employee Stock Ownership Plan (ESOP)
  • Quarterly Company Performance Bonus
  • 401(k) Retirement Plan with Company Matching
  • Health, Dental, and Vision Coverage
  • Life & Disability Insurance
  • Employee Discounts
  • Wellness Program
  • Career Stability
  • Training and Development Opportunities
  • And Much More!

Responsibilities:
As a Warranty Service Technician, you will serve as the principal point of contact for customers seeking technical assistance related to their custom entry doors. Your primary objective will be to address and resolve technical support requests from initiation to completion by effectively communicating with customers, homeowners, and installers.

Key responsibilities include:

  • Entering service and product replacement orders, along with relevant comments
  • Maintaining a travel schedule based on active service calls
  • Keeping a detailed service log of actions taken
  • Inspecting open service requests and recommending appropriate courses of action
  • Conducting service calls at job sites and residential homes
  • Following up with customers after services have been completed
  • Upholding a professional demeanor and effectively representing Palmer-Donavin as a preferred business partner
  • Performing other duties as assigned

Qualifications:
We are looking for candidates who are mechanically inclined, possess a strong focus on customer service, and demonstrate proactive problem-solving abilities. Ideal candidates should be self-motivated, diligent, and detail-oriented.

Additional qualifications include:

  • High school diploma or equivalent certification
  • College courses or equivalent training and experience are a plus
  • Experience with subcontracting, particularly in entryway doors, is advantageous
  • Comfort with power tools and construction materials
  • Excellent time management and organizational skills
  • Strong written and oral communication skills
  • Proficiency in Microsoft Office Suite

Palmer-Donavin is an Equal Opportunity Employer and a Drug-Free Workplace. We participate in E-Verify and have a strict policy prohibiting the use, possession, and/or distribution of medical marijuana within the work environment.

Job Posting Date: Sun, 25 May 2025 05:13:33 GMT

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