Job Description
Job Title: Weekday 9a-3:30p
Company: Planet Fitness
Location: Chillicothe, OH
Pay: $11 per hour
AI Pay Analysis: An hourly wage of $11 for a “Weekday 9a-3:30p” role in Chillicothe, OH, is notably below the federal minimum wage and lacks competitiveness within the local job market. In general, entry-level positions in various sectors typically offer rates closer to $13 to $15 per hour, especially considering the cost of living in Chillicothe and surrounding areas. Additionally, sectors such as retail, customer service, or administrative support often provide higher wages to attract and retain employees. Therefore, this rate may not only raise concerns about worker satisfaction but also potential difficulties in securing qualified candidates.
Job description:
The Member Services Representative is responsible for fostering a positive experience for members by delivering an exceptional level of customer service to Planet Fitness members, prospective members, and guests.
Essential Duties and Responsibilities:
- Warmly greet members, prospective members, and guests, consistently providing outstanding customer service.
- Manage front desk operations, including:
- Answering phone inquiries in a friendly manner and assisting callers with a range of questions.
- Checking members into the system.
- Facilitating new member sign-ups.
- Conducting tours for prospective members.
- Updating members’ account information as needed.
- Addressing member questions and concerns promptly and professionally, escalating issues to the Assistant Manager or Manager as necessary.
- Performing cleaning duties to uphold the cleanliness and tidiness of the facility.
Qualifications / Requirements:
- Exceptional customer service skills with the ability to interact positively and professionally with members and colleagues, consistently exceeding member expectations.
- Ability to obtain and maintain CPR/AED Certification within the timeframes established by the company and retain the physical capability to perform CPR/AED in the event of a medical emergency.
- Required to secure Tanning Certification within the designated time frame established by the company.
- A strong passion for fitness and health.
- An upbeat, professional, and positive demeanor.
- Punctuality and reliability are essential.
- Demonstrated diplomacy in all interactions, utilizing appropriate behavior and language.
- A hard-working, enthusiastic, and energetic disposition.
- A high school diploma or GED equivalent is required.
- Candidates must be 18 years of age or older.
Physical Demands and Working Environment:
The conditions outlined herein represent the requirements that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions.
Environment: Work is predominantly conducted indoors, with exposure to noise, dust, mechanical and electrical hazards, and cleaning chemicals.
Physical: Primary functions necessitate sufficient physical ability and mobility to walk and stand for prolonged periods; regularly stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and perform repetitive hand movements in daily activities; and occasionally lift, carry, push, or pull moderate weights (up to 50 lbs). Effective verbal communication is required, either in person or over the phone, to exchange information. The incumbent must maintain the physical ability to administer CPR in the event of a medical emergency.
Vision: Normal visual range, with or without correction.
Hearing: Normal audio range, with or without correction.
Job Posting Date: Sat, 05 Apr 2025 04:28:24 GMT
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