Job Description
Job Title: Weekend 8a-3:30p
Company: Planet Fitness
Location: Chillicothe, OH
Pay: $11 per hour
AI Pay Analysis: An hourly rate of $11 for a “Weekend 8a-3:30p” role in Chillicothe, OH, is below the competitive standard for many entry-level positions in the region, especially considering factors like local living costs and typical wages in similar roles. As of recent data, the minimum wage in Ohio is $10.10, but many positions, particularly in service or skilled labor areas, typically pay between $12 to $15 per hour or more, depending on experience and industry requirements. Therefore, the offered rate may deter potential candidates seeking compensation that aligns more closely with local market trends.
Job description:
We are seeking a dedicated Member Services Representative to join our team in a full-time afternoon/evening role. Bilingual candidates fluent in both English and Spanish are highly encouraged to apply. In this position, you will play a crucial role in delivering exemplary customer service to Planet Fitness members, prospective members, and guests, thereby ensuring an outstanding "Judgment Free" experience.
Key Responsibilities:
Customer Service and Front Desk Activities:
- Warmly greet members and guests, ensuring a welcoming and comfortable environment.
- Answer incoming calls with a friendly demeanor, assisting callers with a diverse range of inquiries.
- Check in members, conduct tours for prospective members, facilitate sign-ups, and communicate updates and events to both members and guests.
- Address member questions and concerns promptly and professionally.
- Process beverage and merchandise purchases using the point of sale system.
- Utilize the POS system to support new membership card issuance, address changes, and billing or payment inquiries.
Club Cleanliness and Maintenance:
- Ensure the front desk area and lobby are consistently clean and organized.
- Perform routine cleaning and maintenance tasks including mopping spills, removing trash, cleaning windows and mirrors, and re-racking weights.
- Regularly clean all exercise equipment and tanning beds.
- Maintain cleanliness and restock supplies in restrooms and wet areas.
Qualifications and Requirements:
- Candidates for this position must complete a 7-year criminal background check within the first week of hire; continued employment will depend on a satisfactory outcome.
- Exceptional customer service skills with a proven ability to interact positively with members and colleagues, exceeding expectations.
- Prior experience in customer service is preferred.
- Must be 18 years of age or older.
- High School diploma or GED equivalent is required.
- An upbeat, positive, and professional attitude is essential.
- Punctuality and reliability are critical.
- Obtain and maintain CPR/AED certification within the required timeframe, and be capable of performing CPR/AED in case of a medical emergency.
Physical Demands/Requirements:
- Ability to walk and stand for extended periods; frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and perform repetitive hand motions.
- Occasionally lift, carry, push, and pull moderate weights (up to 50 lbs).
- Ability to communicate continually in person or over the phone during shifts.
- Maintain the physical ability to administer CPR in case of a medical emergency.
- Must have normal vision with or without correction.
- Must have normal hearing with or without correction.
Why Join Planet Fitness?
- Contribute to transforming lives daily by helping us promote a healthier planet.
- Collaborate with a talented and dynamic team of professionals.
Note: We participate in E-Verify for all Utah locations.
Job Posting Date: Wed, 23 Apr 2025 23:52:32 GMT
Apply now!