Retail Donation Attendant at Mason-

Job Description

Job Title: Retail Donation Attendant at Mason

Company:

Location: Mason, OH

Pay: $13 per hour

AI Pay Analysis: The hourly rate of $13 for a Retail Donation Attendant in Mason, OH, is below the average industry standards for similar roles, which typically range from $14 to $16 per hour in the region. Factors such as the cost of living in Mason, Ohio, and local wage trends suggest that this pay might not be competitive, particularly for roles that require customer interaction and physical labor. Additionally, organizations like Goodwill and various local charities often offer slightly higher wages for comparable positions. Thus, this rate may hinder attracting qualified candidates in a competitive job market.

Job description:

Ohio Valley Goodwill Industries, established in 1916, is a leading provider of rehabilitation services in the State of Ohio. Through our extensive retail store network, we generate sales revenue that supports thousands of individuals with disabilities and local veterans experiencing homelessness.

The Donation Attendant will deliver exceptional customer service to Ohio Valley Goodwill donors and customers at both retail locations and donation sites. This role involves greeting donors, receiving contributions, and providing receipts. Additionally, the Donation Attendant prepares donations for the production processing area and efficiently expedites merchandise in a fast-paced environment.

As a valued member of Ohio Valley Goodwill, you will be expected to work a flexible schedule that accommodates store opening, production, and closing operations, including weekends and holidays.

Required Qualifications:

1. A minimum of six months of relevant work experience or equivalent educational or vocational training is preferred.
2. Strong ability to provide outstanding customer service to all donors and customers.
3. Proficient understanding of English for effective interaction with customers and staff.
4. Excellent verbal communication skills for engaging with associates and patrons.
5. Physical capacity to perform continuous walking, stooping, standing, bending, lifting, kneeling, and climbing for extended periods.
6. Ability to lift up to 35 pounds on a frequent basis.
7. Willingness to receive training and safely operate a big joe stacker and pallet jack (must be at least 18 years of age).

Preferred Qualifications:

1. Demonstrated ability to motivate team members.
2. Prior experience in a warehouse environment.
3. Experience with pallet packing and forklift operations.
4. Basic computer literacy.
5. Multilingual candidates fluent in English are encouraged to apply.

Essential Duties and Responsibilities:

1. Deliver exceptional customer service to all donors and customers.
2. Foster a welcoming atmosphere by greeting donors and safely unloading donations from vehicles.
3. Prepare and provide donor receipts.
4. Sort donated items into designated categories.
5. Adhere to safety and security practices, including reporting hazards and injuries to the Retail General Manager, Retail Assistant Manager, or Retail Supervisor on duty.
6. Maintain a professional appearance consistent with Goodwill uniform standards.
7. Follow all Ohio Valley Goodwill policies, including reporting theft or misuse of company property.
8. Demonstrate ethical behavior and comply with corporate standards.
9. Adhere to the work schedule established by your supervisor.

Other Duties and Responsibilities:

1. Assist truck drivers and their assistants in loading and unloading donations for transport to and from other store locations.
2. Maintain a professional appearance in accordance with Goodwill standards, including the OVGI dress code.
3. Conduct general housekeeping tasks, including janitorial duties such as cleaning restrooms and disposing of trash in the parking lot.
4. Effectively communicate OVGI’s mission and vision to donors and customers.
5. Undertake additional duties as directed.

Supervisory Responsibility:

This position does not entail supervisory responsibilities.

If you are seeking a rewarding and fulfilling experience, we invite you to join our team! Please complete your application and attach your resume detailing your work experience. Incomplete applications will not be considered for this position.

Pay Rate: $13.00 per hour

EEO Employer/Vet/Disabled

Job Posting Date: Wed, 24 Sep 2025 22:11:42 GMT

Apply now!