Retail Donation Attendant at Mason-

Job Description

Job Title: Retail Donation Attendant at Mason

Company:

Location: Mason, OH

Pay: $13 per hour

AI Pay Analysis: An hourly rate of $13 for a Retail Donation Attendant in Mason, OH, is slightly below the typical wage range for similar positions in the region. According to industry standards, retail workers, especially in roles involving customer service and handling donations, typically earn between $12 to $16 per hour, depending on the specific duties and local cost of living. While this rate is competitive for entry-level positions, it may not attract candidates with more experience or those seeking a living wage, especially considering the rising minimum wage and inflation trends. Overall, while $13 per hour is acceptable for some, it may not fully align with industry expectations in time.

Job description:

Ohio Valley Goodwill Industries, established in 1916, is one of the foremost providers of rehabilitation services in Ohio. Through our retail store network, we generate essential revenue that supports thousands of individuals with disabilities and local homeless veterans.

The Donation Attendant plays a vital role in delivering outstanding customer service to donors and customers at our retail locations. Responsibilities include greeting donors, accepting donations, and issuing receipts. Additionally, the attendant prepares donations for the production processing area and efficiently manages merchandise in a fast-paced environment.

As a member of Ohio Valley Goodwill, you will be expected to maintain a flexible work schedule to support store operations, including weekends and holidays.

Required Qualifications:

1. A minimum of six months of applicable work experience or equivalent educational or vocational experience is preferred.
2. Demonstrated ability to deliver exceptional customer service to all donors and customers.
3. Proficiency in English, enabling effective interaction with customers and colleagues.
4. Strong verbal communication skills to engage with associates and customers effectively.
5. Capability to perform continuous physical activities, including walking, stooping, standing, bending, lifting, kneeling, and climbing, for extended periods.
6. Ability to lift up to 35 pounds frequently.
7. Willingness to receive training and safely operate a Big Joe stacker and pallet jack (must be 18 or older).

Preferred Qualifications:

1. Proven ability to motivate and support team members.
2. Prior experience in a warehouse setting.
3. Experience with pallet packing and forklift operation.
4. Basic computer proficiency.
5. Multilingual, with fluency in English.

Essential Duties and Responsibilities:

1. Provide exemplary customer service to all donors and customers.
2. Foster a welcoming atmosphere by greeting donors and safely unloading donations from vehicles.
3. Complete donor receipts and provide a copy to the donor.
4. Sort donated items into appropriate categories.
5. Adhere to safety and security protocols, reporting hazards and injuries to the Retail General Manager, Retail Assistant Manager, or the Supervisor on duty.
6. Maintain a professional appearance in accordance with Goodwill uniform standards.
7. Follow all Ohio Valley Goodwill policies, including the reporting of theft, misuse of company property, or other illegal activities.
8. Exhibit ethical behavior and comply with Corporate Compliance guidelines.
9. Adhere to work schedules set by the supervisor.

Other Duties and Responsibilities:

1. Assist truck drivers and their assistants with loading and unloading donations for transport.
2. Maintain a professional appearance that complies with Goodwill standards, including adherence to the OVGI dress code.
3. Perform general housekeeping duties as required, including cleaning restrooms and maintaining the parking area.
4. Effectively communicate OVGI’s mission and vision to donors and customers.
5. Undertake additional duties as assigned.

Supervisory Responsibility:
This position does not have any supervisory responsibilities.

If you are seeking a rewarding and fulfilling experience, we invite you to join our team! Please complete the application and attach a resume detailing your work experience. Incomplete applications will not be considered for this position.

Pay Rate: $13.00 per hour

EEO Employer/Vet/Disabled

Job Posting Date: Thu, 25 Sep 2025 06:23:59 GMT

Apply now!